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Volantio has been leveraging machine learning techniques to better understand the primary drivers of passengers’ willingness to change their travel plans. In our April update, we discussed how monetary compensation is NOT always the primary driver. You can read more on that story here. This month, we highlight how the advance purchase window (defined in days prior to departure) impacts a passenger’s willingness to change their travel plans. The graph above normalizes acceptance rates to the 0-4 day advance purchase window. Key insights learned from our analysis: A clear relationship exists between advance purchase and flexibility. This is fairly…


Charity Crosset, Guest Services Supervisor, Alaska Airines Alaska Airlines is leveraging Volantio’s Yana platform to streamline the process of managing voluntary denied boardings, leading to strong positive feedback from guests and front-line staff. As a first step, Yana is helping Alaska to increase the number of volunteers on at-risk flights, amplifying the channels of communication and reaching 100% of direct bookings. Yana is also enabling dynamic messaging capabilities to flexible passengers, and rules-based targeting of flights. Launched initially in Boise, Idaho, the platform has now been rolled out systemwide. “Our feedback has been great, a higher percentage of guests…


Machine learning feature influence (normalized to 1) Since Volantio launched its Yana™ platform in 2017, we have been leveraging machine learning to better understand the primary drivers of passengers’ willingness to change their travel plans, and use these insights to help our partners better guide how they approach passenger reaccommodation for incremental revenue, IROPs, and denied boarding purposes. Key insights learned from our initial analysis: Monetary compensation was NOT the primary driver of whether or not a customer accepts an offer to move to an alternative flight The leading predictor in this data set was the number of passengers on…


Volaris, Mexico's second largest carrier, has leveraged Volantio's Yana platform to improve customer experience and reduce costs during flight delays. In June 2017, the Mexican government issued a new passenger bill of rights requiring airlines in Mexico to offer delay compensation to customers facing delays greater than 60 minutes. Airlines had 90 days to comply. Volantio worked with Volaris to automate the entire flight identification and voucher issuance process, including targeting appropriate flights, calculating the exact compensation amount for each passenger (based on multiple rules), and ensuring a clear redemption process. By automating these processes, Volaris estimates they were able…


Innovation \ ˌi-nə-ˈvā-shən \ noun : the introduction of something new (e.g. an idea, method, or device). Over the last 30 years, the airline industry has adapted through consolidation and the popularity of low-cost carriers (LCCs). Simultaneously, the growth of technology in day-to-day society has led to countless new innovations disrupting the status quo around the world. However, despite the changes to the Airline industry and according to an Accenture report from 2016, "Most airlines believe the airline industry lags other industries when it comes to digital innovation". This is a problem. How do airlines become innovation leaders rather than…


Imagine if a grocer ran the following advertisement “1 liter cartons of milk on sale, prices starting from $0.15”, with the disclaimer reading "Sale cartons hidden throughout our store. Customer responsible to find them. Cartons may or may not be available. Sale price can change at any time. Prices are not guaranteed until cartons are found and purchased." Customers would revolt, and it’s hard to believe such a grocer would survive for long. Interestingly enough, most global airlines have survived just fine while expecting customers to endure exactly this experience. As an exasperated friend once told…


Over the past 10 years airlines have generally focused on giving customers more choice regarding what services they pay for and what services are "extra." In reality, this has meant that things that were once free - e.g. bags, meals, etc... - have now been "unbundled" from the fare. The upside for customers is that fares have remained relatively constant in real terms, while airlines have been able to increase their revenues. The downside is that customers sometimes feel as though they are being nickeled and dimed. Volantio believes that there may be ways for…