Volaris improves customer experience and reduces costs during delays

March 29, 2018 | Author: Volantio Inc.

Volaris, Mexico's second largest carrier, has leveraged Volantio's Yana platform to improve customer experience and reduce costs during flight delays.

In June 2017, the Mexican government issued a new passenger bill of rights requiring airlines in Mexico to offer delay compensation to customers facing delays greater than 60 minutes. Airlines had 90 days to comply.

Volantio worked with Volaris to automate the entire flight identification and voucher issuance process, including targeting appropriate flights, calculating the exact compensation amount for each passenger (based on multiple rules), and ensuring a clear redemption process.

By automating these processes, Volaris estimates they were able to avoid incremental costs of 10+ FTEs.

"Volantio's Yana platform enabled us to comply with a critical piece of Mexican legislation on time, while ensuring that our passengers were treated fairly during delays and avoiding incremental costs for Volaris," said Andreas Waldmann, Director of Digital Commerce and Marketing for Volaris. "We're pleased with the results to date."

Volaris will be rolling out additional Yana modules in the months to come.