Volantio Blog

Our platform is now fully automated

October 25, 2018

Yana’s profit optimization module (which we call “YieldBoost”) drives incremental profit by: ​ Automatically identifying flights that are booking ahead of the demand curve or are sold out Offering flexible passengers benefits to change to an alternative flight using multiple communication channels (text, email, WhatsApp, etc…) Re-booking passengers that accept and issuing the corresponding benefit

Continue Reading >

There is more to flexibility than gross compensation

September 19, 2018

A critical objective of Volantio’s machine learning platform is to understand the key drivers of customer flexibility. What motivates a passenger to accept an offer? How can this be done in the most cost efficient manner? Data from Volantio’s Yana platform (Figure 1) shows that a clear, and obvious, relationship exists between compensation amounts and acceptance rates - as compensation increases so too does the rate of acceptance.

Continue Reading >

Travelers respond quickly when presented with options

July 30, 2018

The Yana platform dynamically re-accomodates passengers from targeted flights (flights that may be oversold, selling ahead of the booking curve, or subject to IROPs, schedule changes, or downgauge) to alternative flights. Yana sends offers with multiple options via mobile communication channels (e.g. SMS). Customers who accept receive a benefit in the form of a voucher for future travel, upgrades, etc.

Continue Reading >

By understanding the relationship between advance purchase and acceptance rates, airlines may be able to better target offers, reducing passengers contacted

June 29, 2018

Volantio has been leveraging machine learning techniques to better understand the primary drivers of passengers’ willingness to change their travel plans. In our April update, we discussed how monetary compensation is NOT always the primary driver. You can read more on that story here. This month, we highlight how the advance purchase window (defined in days prior to departure) impacts a passenger’s willingness to change their travel plans.

Continue Reading >

Alaska Airlines improves denied boarding processes for guests and front-line staff

May 21, 2018

Alaska Airlines is leveraging Volantio’s Yana platform to streamline the process of managing voluntary denied boardings, leading to strong positive feedback from guests and front-line staff.

Continue Reading >

Monetary compensation is NOT always the primary driver of passengers' willingness to change their travel plans

April 29, 2018

Since Volantio launched its Yana™ platform in 2017, we have been leveraging machine learning to better understand the primary drivers of passengers’ willingness to change their travel plans, and use these insights to help our partners better guide how they approach passenger reaccommodation for incremental revenue, IROPs, and denied boarding purposes.

Continue Reading >

Volaris improves customer experience and reduces costs during delays

March 29, 2018

Volaris, Mexico's second largest carrier, has leveraged Volantio's Yana platform to improve customer experience and reduce costs during flight delays. In June 2017, the Mexican government issued a new passenger bill of rights requiring airlines in Mexico to offer delay compensation to customers facing delays greater than 60 minutes. Airlines had 90 days to comply.

Continue Reading >

How to Create an Innovation Team that Actually Innovates

September 8, 2017

Innovation \ ˌi-nə-ˈvā-shən \ noun : the introduction of something new (e.g. an idea, method, or device).

Continue Reading >

Creating Truly Seamless Experiences for Customers

May 5, 2017

Imagine if a grocer ran the following advertisement “1 liter cartons of milk on sale, prices starting from $0.15”, with the disclaimer reading "Sale cartons hidden throughout our store.

Continue Reading >

A "Customer First" Approach to Optimizing Flights

April 28, 2017

Continue Reading >