Effective Date: July 24, 2019
GDPR & Privacy Shield Notice: Natural persons located in the European Economic Area should review the General Data Protection Regulation (the “GDPR”) & Privacy Shield Notice here. The term “European Economic Area” shall be as defined in such notice.
We collect and/or receive the following categories of information. Customers who purchase our Services (“Customers”) authorize the collection, processing and transfer of such information, and assume contractual responsibility for providing notification to Customer’s customers who are end users of the Services and obtaining all consents as required under applicable laws and regulations.
Contact Information: When you contact us through the “Contact Us” page, request a demo of our services, sign up to receive our newsletter, or sign up to become a Customer, you will be asked to provide certain information which may include first name, last name, and e-mail address, (“Contact Information”). The Contact Information is used to provide the requested information, and to contact visitors and customers for purposes of direct marketing of our current and future products and services.
End User Information: End User means Customers customer who is the end user of our Services and may be contacted with offers and change travel plans through the delivery of Services. We collect End User Information from our Customers or directly from End Users. End User information includes but is not limited to, phone number, name, e-mail address, date of birth, gender, postal address, flight-related details, and travel preferences (“End User Information”). End User Information is used to provide the Services, provide support, and to operate, maintain and improve the Services.
Other Information: In addition to the Contact Information, and End User Information we may collect or receive the following information (“Other Information”):
- From Your Activity. In an ongoing effort to improve the Website, and the Services, we automatically collect certain information when visitors visit the Website and when Customers and End Users access the Services. This information consists of IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website visitors visit, and similar information concerning your use of the Website and the Services.
- From Cookies. We also collect information by using “cookie” technology. Cookies are small packets of data that a website stores on the hard drive of your computer or mobile device to “remember” information about your visit. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer/device until you delete them). If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Website, and/or the Services may not function properly.
For Google Analytics, please visit: https://www.google.com/analytics
Web Beacons. Pages of the Services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Volantio, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Some of our Services may allow End Users to receive SMS messages from us. You may opt-out of receiving SMS messages at any time by emailing us at firstname.lastname@example.org or by texting STOP in response to the text messages you receive. However, by opting-out of receiving text messages, you will no longer be able to use such Services.
In an ongoing effort to better understand our visitors, Customers, End Users, and our Services, we may analyze your information in aggregate form in order to operate, maintain, manage, and improve the Website, and the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
Like many businesses, we contract with other companies to perform certain business-related services. We may disclose Information, including personal information in some cases, to certain types of third-party companies, but only to the extent needed to enable them to provide such services, including, without limitation, hosting provider, business management services provider, marketing assistance, and SMS messaging provider. These other companies will have access to the personal information only as necessary to perform their functions and to the extent permitted by law. We may also disclose your information, including any personal information, to any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us in order to support delivery of our products and services.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Volantio marketing email or contacting us at email@example.com. Customers cannot opt out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Retention of Personal Information
It is important to note that the Website, the Services, and their servers are operated in the United States. If you are located outside of the U.S., please be aware that any information provided to or collected by us, including personal information, will be transferred from your country of origin to the U.S. Except in the case of data transfers under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Framework, your decision to provide such data to us, or allow us to collect such data through our Website, and Services, constitutes your consent to this data transfer.
Links to Other Websites
Our Website and Services are not intended for anyone under the age of 13. We do not knowingly collect any personal information from children under the age of 13 through the Website and Services. If you are under 13, do not use or provide any information on or through our Website and Services. If you are a parent or guardian or otherwise believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org, and we will endeavor to delete that information from our databases.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To make such a request, please send an email to email@example.com.
In addition, Volantio does not monitor, recognize or honor any opt-out or do not track mechanisms including general web browser, “Do Not Track” settings and/or signals.
We safeguard the security of your personal information with reasonable and appropriate security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and compliance with applicable laws and regulations. You should keep in mind, however, that no internet transmission is 100% secure or error-free. In particular, e-mail sent to or from the Website, and the Services may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means.
Please contact us with any questions or concerns regarding our policy at this address:
120 West Trinity Place, 4th Floor, Decatur, GA 30030